Just Sleep Well Support
We're here to help you get the most out of Just Sleep Well.
Frequently Asked Questions
Do I need to wear my Apple Watch to bed?
Wearing your Apple Watch overnight gives you the most complete Rest Score, since it's the source for stages, heart rate, and HRV. If you don't wear it, or forget a night, you can still log sleep manually and Just Sleep Well will score what it has, honestly labeled with lower confidence rather than guessing.
Where does the Rest Score actually come from?
It's a weighted average of factors computed from your Apple Health data — duration, consistency, stages, and more. Tap the score ring on the Today tab to open the full breakdown, and tap any factor for "How we calculate this" — the real scoring curve for that metric, not a summary.
Why is my score different from another sleep app or Apple's own Sleep Score?
Every app weighs sleep differently, and there's no single standard. Just Sleep Well's methodology is fully visible in-app — open "How we calculate this" on any metric to see exactly what's being measured and how it's scored, instead of taking a number on faith.
I said no to a Health permission — how do I turn it back on?
Open the Settings app > Health > Data Access & Devices > Just Sleep Well, then toggle on the categories you want (Sleep, Heart, Activity, Nutrition, etc.). The app will pick up the new data on its next refresh.
Is my sleep data private?
Yes. Just Sleep Well works entirely on-device — no account, no cloud sync, no third-party SDKs, and an App Store privacy label of "Data Not Collected." You can export your nights as a CSV or delete everything the app has stored anytime from More > Your data.
Is the Rest Score medical advice?
No. Just Sleep Well provides general wellness information, not a diagnosis, medical device, or treatment recommendation. If you have concerns about your sleep or health, talk to a healthcare provider.
Report a Bug
Found something not working correctly? Please email us at bugs@justreed.com with:
- Your device model and OS version
- App version (found in Settings > About)
- Steps to reproduce the issue
- Screenshots if applicable
Feature Requests
Have an idea to make Just Sleep Well better? We'd love to hear from you! Send your suggestions to feedback@justreed.com